DownsideUpDesign

Living in Germany, I became increasingly perturbed by the proliferation of LED daylight running lamps on Audis of all shapes and sizes. Always on, always glaring – sometimes painfully so – and always screaming “look at me, look at me!” like the cleaning lady in TittyTittyBangBang, I would pray that I was driving slow enough to force an overtaking maneuver (not too challenging given the 90 asthmatic horsepower I was – sometimes literally -  pedaling back then).

From the luminous slashes on the A3 and Q5, which simultaneously manage to make the cars appear cross-eyed, centre-heavy and like an automotive tribute to Dame Edna Everage to the baseball-player warpaint on the R8, these glaring light signatures made me long for the Audi of years gone by when the brand stood for discretion and quiet sophistication.

The same devolution of Audi’s trademark understatement has also become evident in their tail lamps. Bare-bulbed LEDs now blink in their psychotically digital way, forming shapes that would make Edward Scissorhands feel completely à l’aise. To sit behind an LED besmirched Q5 is an exercise in keeping my blood to a low simmer.

I’ve wondered wheather I’m alone in my fall-out with Audi on the basis of it’s new found crassitude, yet given some recent consumer research that was presented at BMW’s university day at their US headquarters, I wonder if some prospective customers might soon recoil in much the same way I have.

The key takeaway from a presentation, given by Madeleine Hochstein of DYG Inc., is that luxury, at least by that name, is dead. Would luxury by any other name smell as sweet? If we start talking in terms of premium, then yes. There’s clearly a battle of semantics going on here but the research behind it, conducted since the financial shit/fan interface that was late 2008, holds some fascinating insights, particularly for the design teams of premium brands.

Take in the fact that 49% of U.S. adults earning $100-$150,000 are now describing themselves as thrifty, up 12% from 2005. Or that the proportion of people earning over $150,000 who would describe themselves as humble has grown from 31% in 2006 to 50% in 2009. Those same people are now increasingly shopping with social, political or environmental concerns as drivers for their purchases, the percentage swelling from 44% to 63% from 2008 to 2009. Surely these figures represent a pretty substantial shift away from the me-ism of the last decade.

Stepping away from the numbers for a minute, Hochstein talks about the emergence of a responsibility revolution which will see some significant, and permanent, shifts in consumer self perception. No longer will premium consumers galavant through life with a sense of entitlement. They are learning that rewards must be worked for and when those rewards come around, excess is passé. Premium consumers are now looking to brands and products that speak of ethical values.

Then comes the kicker, the single point, hammered home in terms we automotive designers can easily get our heads around: Luxury is being recast. Gone will be the preponderance of price, size or brand name as we transition to “to muted, almost secret signals to others “in the know” – about design, engineering, sustainability and fuel breakthroughs, ethical company behavior.” We’re now dealing with premium, a taste world where products have to clearly demonstrate their worth and communicate what Hochstein calls “…dog whistle taste”.

Which brings me neatly back to Audi’s LED eyeware. Is it the embodiment of Hochstein’s dog whistle taste? What about that dramatic, double-decker grille? Does it communicate ultrasonic signals about the fuel-sipping technology sited just behind? Come on, together they’re about as subtle as a Russian hooker at an Oxfordshire church tea. And if recent Audi concepts like the A7 Sportback and the truly ghoulish eTron are anything to go by, there’s plenty more of this particular brand of Bavarian bling to come.

Which means BMW must be feeling rather smug right now.

After the visual orgy that was the original Z4, X3, X5, 5er, 6er and 7er, the crowd in Munich have toned things right back to the point where some members of the automotive press have bemoaned the lack of drama in the newest 3s and 7s. Fear not, the drama is still there, you just have to know where to look, surely the very definition of dog whistle taste. I now get the same feeling of awe with the new 7 that I used to get with Audi A8s and while it’s not a reaction of the jaw dropping variety, there’s a deep satisfaction gained from the quiet, internal realisation that I’m looking upon something seriously… well… cool. One look at a 7er tail lamp will let you know that BMW has subtlety down for, despite being LED powered, they emit a warm glow through a set of beautifully resolved light pipes.

As I finish this piece, I wonder what the future holds for Audi’s increasingly expressive design language. And then I remember the VW Phaeton, the car that replaced the A8 in the under-the-radar cool stakes, and the fact that it’s due for rebirth in the next couple of years. I’ve no doubt that the Volkswagen group will be able to nail the impending premium bandwagon, just probably not with Audi as it stands today.

I’m not doubting that Chris Bangle was right when, in his speech at TED in 2002, he referred to the car as an avatar, or a representation of the self. I’m certainly aware of the efficacy with which my personality was reflected and communicated through the various vehicles I’ve owned over the years.

For a while now, however, the thought that cars no longer connect to a new generation of consumers on the visceral level that they once did has fascinated me. There’s even a video of me somewhere talking about the difficulties of designing cars for people who now see more value in networks and the devices that plug us in to them than they do in the objects that were the symbols of success of generations past.

On the few occasions I’ve dared broach this issue with the old-school of my industry, I’ve been looked upon with suspicion. Because wrapped up in all this is the notion that cars will cease to pull at the emotional heart strings that make us want to consume more cars (for the record, my heart strings are pulled daily. At the moment, Ferrari 400is are playing a sweet rendition of a Haydn cello concerto).  The thing is, when you analyse trends you may not like what you see on a personal level but you’re duty bound to report them. As a design strategist you then need to try and find a way to work them.

Anyway, on to todays bombshell. It seems that someone at Toyota is thinking along the same lines, albeit in a rather fatalistic manner. In an article from the Mainichi Newspaper, quoted on Kotaku, an unnamed Toyota exec came right out and said

“Home game machines are no good. Playing something that realistic makes the need for cars disappear.”

Putting my 2 cents in, I don’t think he’s referring to disappearance of the need for basic mobility per se as we still need to get around. It’s more likely he’s talking about the impending inability of brands to sell on the basis of high performance, noise, luxury, pedigree or any other emotionally based attribute that has previously been used to get someone out of their Toyota Corolla and into a Lexus IS250.

Not only are these aspirational attributes-made-real, otherwise known as cars, increasingly irrelevant in a nation as ill-suited to the car as Japan, but you can enjoy them for the price of a PS3/Gran Turismo bundle in the luxury of your lounge room. Do I long for a day when I strap on my driving gloves, sit down with a cup of tea and bang around a London street circuit in suburban Sydney? No, but anecdotally at the very least, I’m a member of a club whose membership is shrinking. And returning to the notion of car-as-avatar, we have at our disposal devices like the iPhone and services like Facebook that allow us to communicate our personalities in a much more media-rich, not to mention cheaper, way than a car ever could in it’s current form.

The challenge is there for all to see and there are murmurings of recognition within the broader industry, as the Toyota exec demonstrates. An automotive future where I can satisfy my inner geek and petrol head? Yes please.

P.S. That photo 135i above? It’s a screen shot from Gran Turismo 5…

In what seems to be a growing down-road-graphic trend (you’ve seen the Nissan Leaf, right?), the new £325, 000 Lexus LFA has splashed onto the intertubes wearing a face that would be right at home on the Great Barrier Reef.

First previewed as a concept a scarcely believable 4 years ago (that’s a long time from concept to production these days), the LFA represents the first foray into the supercar market for Toyota’s luxury brand. And to say that the collective reaction has been lukewarm would be an understatement of oceanic proportions.

From the ever-humourous @BreakingAuto‘s tweet that “CEO Akio Toyoda confirmed that the Lexus LFA’s ’45″-high-shoulder-line, 4″-tall-side-windows’ design theme won’t expand to other Toyotas.” to old aunty CAR coming right out and saying

“…this is not a £325k car. It doesn’t look like one, doesn’t accelerate like one and, whether Lexus likes it or not, it doesn’t have the badge or motorsport/supercar pedigree that many image-conscious supercar buyers demand.”

I’m fairly certain that it wasn’t the reception Toyota bosses were looking for. Read the rest of this entry »

I must appologise for things being a little quiet on the DownsideUpDesign front.

At relatively late notice I was fortuitous enough to gain press accreditation (yes, I’m now a fully accredited journalist with the IFJ) for the Frankfurt Motor Show, known in German as the IAA, or Eeeee Ahhh Ahhh (which always sounds vaguely pornographic).

So while you, dear reader, have been wondering weather I’d left the mortal coil to pilot that great big Espada in the sky, I was wandering hither and thither around what is possibly the worlds largest motor show. Sitting on a site 1.2Km long by .5Km wide, if it weren’t for the press cars and their beautiful drivers, I’d have legs like Arnie.

Three 7 am starts and 2 am finishes later I can safely say I conquered it. What have I got to show for it? Well apart from some fabulous discussions with designers, PR types and general good guys that I hope to elaborate on here and elsewhere, I managed to amass around 4,000 photos and my first ever videos. Rather than bore you with all of them (I do get a little carried away at times…) I’ve put together a small selection of 384 piccies on my Flickr page. It’s a bit of a random bunch and the analysts amongst you will be able to tell far to much about me than I care to know. Nevertheless, take a look and let me know how you found the show through my eyes.

2009 will be remembered as the year that car manufacturers started to really reconsider their involvement in international motor shows. Although the effects of mass pull-out won’t become truly evident until Tokyo, where Audi, BMW, Jaguar, Land Rover, Mercedes, Renault, Volkswagen and Volvo will be conspicuous only in their absence, in a case of what may seem to be a little bit of East/West tit-for-tat, Mitsubishi, Nissan/Infiniti and Honda have all decided to skip Frankfurt.

Read the rest of this entry »

I’ve just spent two fantastic days volunteering, presenting and learning at the sensational UXAustralia user experience conference in Canberra, Australia.

It seems appropriate, therefore, that this morning I learnt of another socially-led automotive design project.

Following in the vein of GM’s The Lab, Local Motors and Peugeot, Fiat Brasil has now launched the Mio project. Read the rest of this entry »

It’s been a while since I’ve turned my mind to the GM empire (in fact the last time I saw fit to comment was when the highly questionable GMC Terrain surfaced…). But conversations with the head of social media at GMH (Holden) and a little discovery I made yesterday has got me thinking about the people’s car company all over again.

I’ve spent a lot of time over the past few weeks discussing the ability of social media to open up dialogue between automotive designer and customer. The benefits, as I see them, are twofold. Firstly, designers get access to crucial insight from the people they often have the least professional contact with, their customers. Secondly, the designers themselves, as opposed to the cringe-inducing PR lackeys, can help spread the message about their work, breaking down the hitherto impermeable walls of the design studio.

Lo and behold, GM has jumped into the ring with a new project called The Lab (take a look at it here) and it seems to be a solid first step in engaging designer and customer in a productive, conversational way. This marks a turning point  in the use of social media as a truly two-way street into and out of automotive companies outside of the PR department. It’s also heralds the incorporation of social media research into the product development process by enabling access between customers and the people responsible for designing their cars.

Traditionally, market research consultancies were commissioned to suss out customer need and wants on behalf of design departments. Somewhat predictably, market researchers, with their marketing imperatives, ask marketing questions and present their marketing answers, mostly metrics, to… designers.

Based on my experience, marketers and designers very rarely speak the same language and, unsurprisingly, rooms of blank stares and yawns are the usual outcome. At best, there might be a clue or two hidden in the marketer-speak for design management to interpret for the benefit of the designers. At worst, nobody in design gets it and they go off and sketch something for themselves (probably on the back of the latest trend report from marketing).

Somewhat notoriously, Ford has tried to get around this disconnect by building a persona around the marketing metrics (her name is Antonella) but at the end of the day she’s a fabrication, too easily moulded to suit the whims of the various stakeholders in the design/marketing/sales triumvirate.

Recognising that the traditional market research model fails to connect with designers and that there’s no substitute for real people, a small number of ex-designers and design strategists (people who, in this context, sit at the confluence of market insight and design output) have set up consultancies that aim to ask the right kind questions of customers in order to get design-relevant responses.

The key to their success is that their outcomes are presented in ways that make sense to designers and the marketing/sales teams. It’s a largely successful approach, and having worked in this kind of arrangement, I can attest to the palpable sense of relief expressed by designers when another of their ilk gets up and delivers truly useful, comprehensible market insights. Importantly, these consultancies strive to deliver outcomes where the direct implications for the designer’s work are clearly defined.

Where this approach falls down, however, is when you want to establish a richer, longer-lasting conversation with the customer. The project-by-project basis on which the older strategy consultancies work is just too finite and the idea of using the internet to reach more people in a more more conversational way just hasn’t occurred to them.

This is why GM’s Lab experiment is so interesting. It cuts out the woefully inappropriate (for designers) market research companies, the simplex, time-limited information stream of the design strategy consultancies and gets right to the customer in a way that openly encourages dialogue.

Admittedly, there are a couple of issues that come to mind. Firstly, if the content isn’t inclusive and word isn’t spread far enough, the only people the designers will be talking to are the die-hard fans (although die-hards have their place as brand evangelists, it’s actually Joe Average who almost always provides the most surprising, useful insights). Their current content videos are too one-sided and way too corporate for this commentator.

Secondly, I have an inkling that asking the right kind of questions, the analysis of the responses and, most crucially, maintaining the momentum of the project will still require dedicated design strategists. Then again, I would say that. I still believe that outside consulting will continue to have an important role in defining design projects, a social media stream will simply provide another, more immediate source of feedback for designers to bounce off.

As an experiment, The Lab ties in closely with the views I’ve expressed in the past and GM should be applauded for their pioneering efforts. It will be fascinating to watch how the dialogue between designer and customer develops over the months and, hopefully, years to come. Ultimately, it represents a bold step towards opening up the design process in a useful, engaging way and a wonderfully appropriate one. I mean, it is the people’s car company after all.

Way back in March I wrote a piece discussing BMW’s Project-i. In it (you can read it here), I roused on BMW for taking such a high-minded approach in describing the project.

I also suggested that if they wanted to provide new forms of popular (as in “for the people”) urban transport, the wonderful Isetta brand was ripe for the picking, leaving the precious BMW unimpeached.

Lo and behold, BMW CEO Norbert Reithofer has just announced that the vehicular outcomes of Project-i will be marketed under a sub-brand called… well, we still don’t know for sure yet. But take a look at the wonderfully feel-good, BMW-produced video above and there’s no prize for guessing what it will be.

Thanks to @bjkraal for the RT from @tmrnews: http://bit.ly/dIQxJ

There’s a risk that I may depart on some vainglorious romp here, but I figure a little self-indulgence is warranted given that DownsideUpDesign has just kicked over the 10,000 visitor mark.

While I was out in Broken Hill, I had to good fortune to catch up with Mark Charmer at the Movement Design Bureau and, even more fortuitously, Rob Hunter and Amy Johannigman, whose work I had the pleasure of reading as part of the Sue Cischke project back in May.

We ended up having a mind expanding conversation (they come along with pleasing regularity when in Mark’s company), discussing the potential for a highly personal style of social media to help generate really meaningful dialogue around design and sustainability.

It’s dialogue that companies like Ford need to be having yet can’t seem to get started. I have a sneaking suspicion, as do Mark, Amy, Rob and many others, that their reliance on mute personae like Antonella has something to do with it…

While I’ll let Mark and Amy fill you in on the details, I’m honoured by the profile they’ve put together and the concept Mark discusses is something that resonates with me on so many levels. It speaks of a bright future for not only  this DownsideUpDesigner and the others out there like me, but also a more open, responsive and sustainable future for the automotive industry, which I seem to have been destined to be a part of for a while now.

If you’ve got this far, then your the kind of reader I love to have. It’s even better if you leave your thoughts below because without the dialogue we share, DownsideUp is just another tree falling in the woods.

Thanks so much for being a part of the first 10,000. I’m looking forward to many, many more.

[Image: Juliana O'Dean-Smith. "Glamorgan", Manilla, North-Western N.S.W, longer ago than I care to remember]

Up until now, confusion has reigned supreme regarding Ford’s positioning of the new is-it-premium-or-isn’t-it Taurus and how it relates to the Lincoln/Mercury ranges.

Well be confused no longer because the online ad campaign for the new car, going live on August 4, pits the new EcoBoosted sedan against… the Lexus LS460!

In a move that’s sure to mightily upset the brand guardians at Lincoln and Mercury (if indeed there are any…), the campaign gives a blow-by-blow account of how the butch sedan bests the behemoth from Japan, along with the Audi A6, Infiniti M45X and Acura RL, while being up to three times cheaper.

The Detroit News quotes Jim Hall, an analyst at 2953 Analytics LLP as saying the approach is “smart and necessary”. “None of the cars in its segment have these features… when people think of your car as more upscale than it is, it’s only going to help you when they see the price.”

Indeed! Why bother with less well equipped Mercury or an overpriced Lincoln?

The words home and goal are coming to mind right now…

[Source: The Detroit News via Autoblog]